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Replacing a print head on the Connect+ series and SendPro P

Try replacing your print head to improve print quality on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
Try replacing your print head to improve print quality.
  1. Select Settings under Mailing on the Home screen.
  2. Select Hardware.
  3. Select Printer.
  4. Select the Print head tab.
  5. Select Install new...
  6. Wait for the print carriage to be prepared and moved forward. This process may take a minute.
  7. Once the print carriage has moved forward, open the printer cover.
    Printer cover open
  8. Open the blue print head cover.
    Blue latch up and pulled forward
  9. Lift the blue print head handle up to a vertical position and then lift the print head straight up and out.
    Removing the print head
  10. Remove the new print head from its packaging.
  11. Shake the print head three times.
  12. Insert the new print head:
  • The print head contact must be facing toward the front of the mailing system.
    Reinstalling the print head
  • During installation, only apply pressure to the center of the print head.
    Print head pushed fully into device
  1. Make sure the blue handle is down.
  2. Close the blue print head cover.
    Blue latch back to original position
  3. Close the printer cover. The system will begin to prepare the print head. This process may take several minutes.
  4. Once the print head preparation is complete, you will be prompted to print a test sample on an envelope or tape.
  5. Select Start or Tape to print the test pattern.
  6. Check the test sample. If the lines are solid and unbroken, the sample is acceptable.
  7. Select Image is OK - Done.
  8. Press Home to return to the Home screen.
If you need further assistance, please use the Contact Us options below.

UPDATED: August 14, 2021

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