Rate Change Support Portal
Rates Download Available Date
If you have recently added postage or completed a data upload on/after 25 January 2024, your machine may have already downloaded the new rates files. First check your meter's status using our Rate Confirmation Tool by entering your Meter Model and Serial Number.
Please download as early as possible. Even if you download in advance of the effective date, the new rates will not activate until 1st February 2024.
Depending on your meter type, an additional connection and/or download might be required on the effective date.
Occasionally the meter will require a reboot on/after the effective date, in order to display the new Rates.
Choose which option you would like to explore further using one of the links below.
Update your meter
Click here to access instructions to download the new rates to your meter
Rate Confirmation tool
Click here to check the status of your rates and mailing system firmware.
Rate Change FAQ
We have compiled a list of the most frequently asked questions regarding rate change.
Guide to Postal Rates
Click here for additional information about postal rates.