Purchase Power will be replaced with Pay As You Go if you pay by Direct Debit, or you can pay in advance for your postage through our new PrePay option.
If you switch from Purchase Power to Pay As You Go, payment will now be collected by Direct Debit each time you print shipping labels or add funds to your franking meter. You will receive an itemised invoice against each Direct Debit payment.
If you are switching from Purchase Power to the new PrePay system, an invoice will be generated each time payment is needed to replenish your Agreed PrePay Balance
No, there will be no changes to your other agreements held with Pitney Bowes. This is an amendment to the Terms and Conditions for your postage account only.
No, Clients can continue to have multiple meters against one Postage account. All meters associated to the existing account will be moved across automatically.
Yes, your new account number will automatically be added to your Pitney Bowes online portal (Your Account) and will also appear on your invoices going forward.
If you have already opted for Paperless Billing, notifications will continue to be sent to you electronically.
For more Your Account assistance click here
There are no changes to the below information:
Pay As You Go (PAYG) – Your first invoice will generate when you start using your PAYG account and payment will collect automatically by Direct Debit for any postage and shipping transactions.
PrePay – Your first invoice will be generated when payment is required to replenish your Agreed PrePay Balance.
Pay As You Go (PAYG) – Every time €25 or more is used, an invoice will be generated at the end of the day showing all transactions completed up until the end of that day. We only issue invoices for meter refills or shipping labels once you've used €25 or more, or if any balance under €25 remains unpaid for over 30 days.
Pay As You Go (PAYG) - For more information see our Pay As You Go support
article.
PrePay – An invoice is generated when 25% of your Agreed PrePay Balance (APB) is consumed. A further invoice will be generated at 50% consumption, and then 75%.
PrePay - For more information see our PrePay support article.
To reduce the number of invoices generated, we recommend adding enough funds to last a month or more. In addition, if you have multiple locations using multiple meters, we recommend asking all sites to add funds on the same day each month to avoid multiple invoices being generated during the month. By adding funds less frequently you can save on meter reset fees as well.
Pay As You Go (PAYG) – A Direct Debit will be claimed on or around the 5th working day from date of invoice.
PrePay – If you have opted for Direct Debit, will be claimed on or around the 5th working day from date of invoice.
No, we only accept Direct Debit or payments via bank transfer.
Invoices will not be available to view and download. You can now request for a PDF copy to be sent directly to you. To sign up for this log into Your Account and select Paperless Billing & Email Notifications.
Legacy PrePay and Purchase Power: If your account has an ‘Amount Due’ on your next invoice, this must be paid fully by the due date.
If your account had a credit balance, this will be either transferred to your new account or refunded, and this will be shown on your next invoice.
Once the account is at a zero balance, the legacy account will be closed.
If you have already opted for invoice notification emails, we will now attach an PDF copy of your invoice to the email as part of the system enhancements.
Should you wish to sign up for this, log into Your Account and select Paperless Billing & Email Notifications.
UPDATED: 4 August, 2025
