Software Maintenance Agreements
To succeed, it’s critical that your physical and digital commerce technology is up-to-date and performing at optimum levels. With Software Maintenance Agreements (SMA) from Pitney Bowes, it’s easy to do.
SMA Coverage Attributes
No SMA
No Code/Blank
Yes
Billable
Billable
Billable
Billable
Billable
Billable
SMA Tier 1
SMA_TIER1
Yes
Yes
Billable
Billable
Billable
Billable
Billable
SMA Tier 2
SMA_TIER2
Yes
Yes
Yes
Billable
Billable
Billable
Billable
*See full description of SMA coverage here
Features
Global Support
Customizable service options
Reduced Complexity
Mitigate business risk
Software Maintenance Agreement
Tier 1 support
Tier 1 support includes:
- Self-help with access 24/7 access to our web self-help user and product support articles.
- Fixes to ensure maximum productivity.
- Product updates to ensure compliance and enhance product performance.
Tier 2 support
Tier 2 support includes:
- All of Tier 1 support.
- Onsite maintenance support if remote support is unsuccessful
(some limitations apply, see Pitney Bowes terms for details.)
Premier Support Options
Available with Tier 1 or Tier 2 coverage includes:
- Direct access to support agents.
- Assigned account support manager.
- Expedited field dispatch and parts shipment.
- Semi-annual support review.
- Installation of carrier rates updates.
Technical Support Overview
By Phone
Target: Answer the Phone within 60 seconds
Dial 1 800 Mr Bowes (1 800 672 6937)
Dial 1 800 Mr Bowes (1 800 672 6937)
