Sending Technology Solutions Terms


SendProTM Online Product Terms
(Last modified April 1, 2020)

Use of the Service

In order to use the Service, you must complete the registration process. If you do not have a Canada Post account, the registration process will also include a registration with Canada Post. As part of your registration with Canada Post, you will be required to agree to Canada Post terms and conditions as applied to the Service. Subject to the Carrier Requirements listed below, you may permit your third-party contractors to access the Service solely on your behalf and for your benefit so long as the contractor agrees to fully comply with all terms and conditions applicable to the Service. You remain responsible for each contractor’s compliance with those terms and conditions and any breach of those terms. All rights granted to any contractor under these terms terminate immediately upon (i) conclusion of the services provided by the contractor to you that gives rise to such right or (ii) termination of your account or your use of the Services.


The fees for the use of the Service don’t include the shipping or other charges imposed by the carrier for printing labels and sending items through Canada Post or another carrier.

Payment Through PitneyWorks

All charges by Canada Post for the sending of items through the Service (such charges are called “Shipping Charges”) and all fees for the use of the Service will be charged to your PitneyWorks account. All charges by any other carrier other than Canada Post for the sending of items through the Service will be billed directly by the carrier.

Canada Post Regulations

You are required to comply with Canada Post regulations applicable to your use of the Service. Canada Post may terminate your use of your Canada Post account if you violate Canada Post regulations.

Carrier Requirements

As part of the Service, Pitney Bowes partners with carriers that enable you to print shipping labels and these carriers are responsible for shipping your items.  As part of your use of the Service, you must comply with the requirements of those carriers (“Carrier Requirements”). The terms governing the use of Canada Post services are available here. The terms governing the use of FedEx services are available here. The terms governing the use of UPS services are available here. In case of conflicts between the Carrier Requirements and these SendPro™ Online Product Terms, the Carrier Requirements shall prevail.