Intelligent Lockers - FAQ's

Pitney Bowes has been in business for 100 years. Our innovative technology is ever evolving to provide customers with solutions that fit their needs today and easily scale for future growth.

Our end-to-end Intelligent Locker solution combines the benefits of physical locker storage with the advantages of our receiving cloud/on-premise software. It’s a complete solution, coupled with the strong service resources and the expertise of Pitney Bowes.

Q. What is an Intelligent Locker solution?
Intelligent Lockers from Pitney Bowes are a sophisticated, end-to-end solution designed to provide secure, unattended delivery of your recipients’ valuable goods and shipments. They can be customized to accommodate virtually any workflow, application, décor and brand. Intelligent Lockers are designed to integrate with receiving software for last mile delivery.

Q. How can an Intelligent Locker solution benefit my organization?
Colleges, universities and businesses that receive large volumes of packages clearly understand the challenges in managing package receiving and delivery. An end-to-end Intelligent Locker solution from Pitney Bowes provides:

  • last mile delivery, improving the package pickup experience for recipients.
  • an additional delivery/pickup destination. This frees up space in small confined mailrooms that can result in damaged or misplaced packages, as well as an unsafe work environment.
  • increased efficiency of mailroom labor resources.

Q. What should I look for when researching Intelligent Locker providers?
There are a number of key elements to consider. Here’s a short list:

  • Choose a partner with a strong service infrastructure who can immediately respond to your service call. This is essential to ensure your organization’s mail center continues to operate with little to no interruption.
  • Evaluate the build quality of the locker as well as its software integrations. In other words, confirm the software’s capability to deliver operational efficiencies you need.
  • Assess the longevity and reputation of your potential partner. You want to be certain the provider can support you for the term of your business.

Q. What is build quality and why is it important?
Build quality refers to the quality of the structure, including materials, durability and design. It’s important because many lockers are manufactured with sub-par materials, resulting in excessive maintenance and replacement costs early on. The quality of the hardware needs to be durable enough for constant use, plus wear and tear over time. Look for heavy-duty materials such as steel gauge for durability.

Q. Are Intelligent Lockers made for inside or outside spaces? 
Intelligent Lockers from Pitney Bowes can be installed inside or outside, whichever best suits your organization’s needs. Lockers installed outside are designed to withstand severe changes in temperature without damage. 

Q. What reporting capabilities does the system offer?
Our Intelligent Lockers provide actionable analytics and data reporting to help you make fact-based decisions regarding your operations and user experience. 

Q.Do the lockers have a power back-up system during outages? 
Our Intelligent Lockers provide actionable analytics and data reporting to help you make fact-based decisions regarding your operations and user experience. 

Q. Can we use our organization logo or image on the lockers?
Yes. Our lockers provide an excellent platform to promote school spirit by adding your logo, team mascot or other graphic images and words. Businesses and other organizations can also display their brand identity and publicize internal communications by using the lockers as a traffic-heavy billboard. The visual display ideas are endless.

Q. Will my staff have the visibility to the status of all the lockers?
Yes. The system provides full transparency into the lockers in use, duration of time that each package remains in a locker, as well as the empty lockers available for accepting contents.

Q. Why Pitney Bowes?
Pitney Bowes has been in business for 100 years. Our innovative technology is ever evolving to provide customers with solutions that fit their needs today and easily scale for future growth. Our end-to-end Intelligent Locker solution combines the benefits of physical locker storage with the advantages of our receiving cloud/on-premise software. It’s a complete solution, coupled with the strong service resources and the expertise of Pitney Bowes.

Find out how our end-to-end Intelligent Locker solution can help your organization. Get in touch at 877 727 3887 or discover our intelligent parcel lockers solution.