Determining the value of service support costs
Use the chart to determine the general value of support deliverables provide by Pitney Bowes.
Use the chart below to determine the general value of support deliverables we provide to you. If you have a Pitney Bowes Service Level Agreement (SLA) for equipment or Software Maintenance Agreement (SMA) for software solutions then you will not be charged the below fees.
*Fees subject to change without notice. Products covered by a technical support agreement will not be billed for the above, some exclusions may apply. See our terms and conditions for current information.
| Support type | Detail | Value* |
|---|---|---|
| Technical support - Phone assistance | General product support, help and how-to, phone resolution | $99 per call minimum |
| Technical support - remote assistance | Chat, remote access, remote resolution and case handling | $99 per case minimum |
| Technical support - On-site visit | Technician is dispatched to your site | $492.75 minimum, plus any parts |
| Account Support | General account management for billing or sales support | No charge |
*Fees subject to change without notice. Products covered by a technical support agreement will not be billed for the above, some exclusions may apply. See our terms and conditions for current information.
UPDATED: 25 April 2025