Determining Value of Service Support Deliverables
Use the chart to determine the general value of support deliverables provide by Pitney Bowes.
Thank you for being a valued customer of Pitney Bowes. Use the chart below to determine the general value of support deliverables we provide to you. If you have a Pitney Bowes Service Level Agreement (SLA) for equipment or Software Maintenance Agreement (SMA) for software solutions then you will not be charged the below fees.
*Fees subject to change without notice. Products covered by a technical support agreement will not be billed for the above, some exclusions may apply. See our terms and conditions for current information.
| Support type | Detail | Value* |
|---|---|---|
| Technical support - Phone assistance | General product support, help and how-to, phone resolution | $99 per call minimum |
| Technical support - remote assistance | Chat, remote access, remote resolution and case handling | $99 per case minimum |
| Technical support - On-site visit | Technician is dispatched to your site | $492.75 minimum, plus any parts |
| Account Support | General account management for billing or sales support | No charge |
*Fees subject to change without notice. Products covered by a technical support agreement will not be billed for the above, some exclusions may apply. See our terms and conditions for current information.
UPDATED: 06 February 2024