Determining Value of Service Support Deliverables

Use the chart to determine the general value of support deliverables provide by Pitney Bowes.
Thank you for being a valued customer of Pitney Bowes.  Use the chart below to determine the general value of support deliverables we provide to you. If you have a Pitney Bowes Service Level Agreement (SLA) for equipment or Software Maintenance Agreement (SMA) for software solutions then you will not be charged the below fees.
Support typeDetail Value*
Technical support - Phone assistanceGeneral product support, help and how-to, phone resolution$99 per call minimum
Technical support - remote assistanceChat, remote access, remote resolution and case handling$99 per case minimum
Technical support - On-site visitTechnician is dispatched to your site$492.75 minimum, plus any parts
Account SupportGeneral account management for billing or sales supportNo charge

*Fees subject to change without notice.  Products covered by a technical support agreement will not be billed for the above, some exclusions may apply. See our terms and conditions for current information.

UPDATED: 06 February 2024