Determining Value of Service Support Deliverables

Use the chart to determine the general value of support deliverables provide by Pitney Bowes.
Use the chart below to determine the general value of support deliverables we provide to you. If you have a Pitney Bowes Service Level Agreement (SLA) for equipment or Software Maintenance Agreement (SMA) for software solutions then you will not be charged the below fees.
 
Support typeDetail Value*
Technical support - Phone assistanceGeneral product support, help and how-to, phone resolution$99 per call minimum
Technical support - remote assistanceChat, remote access, remote resolution and case handling$99 per case minimum
Technical support - On-site visitTechnician is dispatched to your site$492.75 minimum, plus any parts
Account SupportGeneral account management for billing or sales supportNo charge

*Fees subject to change without notice.  Products covered by a technical support agreement will not be billed for the above, some exclusions may apply. See our terms and conditions for current information.

UPDATED: 03 September 2024