Setting up a wired network connection on the SendPro C, SendPro+, SendPro® C Auto

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Products affected: SendPro® C, SendPro®+ (8H10), SendPro® C Auto (9H10)
Use a network cable to connect your SendPro C device to the Pitney Bowes Data Center with a wired connection.

First, determine the connection type:

  1. Tap the Settings (gear) icon in the global toolbar.
  2. Tap Wired.
  3. Check to see which connection type is selected.
  4. If your connection type is DHCP, follow the steps for DHCP. If your connection type is Static IP, follow the steps for Static IP.

DHCP

  1. Select DHCP.
  2. Tap Connect.
  3. If it does not connect, unplug the power cable.
  4. Wait 2 minutes. The screen should turn off after 10 seconds.
  5. Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
  6. Quickly tap and release the power button to turn the meter back on.
  7. Tap the Settings (gear) icon in the global toolbar.
  8. Tap Wired (Ethernet) and make sure DHCP is selected.
  9. Tap Connect.

Static

  1. Select Static.
  2. Contact your internal IT department to get and record the values you will need to enter for your meter. These include: IP AddressNetmaskGateway and DNS Address.
  3. Enter the values you recorded in step 2 for the IP AddressNetmaskGateway, and DNS Address in the corresponding fields.
  4. Tap Connect.
  5. If it fails to connect, remove the network cable from the back of the meter.
  6. Tap the Connect button. Wait for the attempted connection to fail.
  7. Plug the network cable back in.
  8. Delete the values in the IP AddressNetmaskGateway, and DNS Address fields.
  9. Enter the IP AddressNetmaskGateway, and DNS Address that you recorded in step 2.
  10. Tap Connect.

NOTE: If your device's model number is 8H00 or 9H00 it will remember the Static IP information even if you switch back to DHCP and then back again. This information includes IP Address, Netmask, Gateway and DNS Address as well as the proxy information.

NOTE:Your device will remember the Static IP information even if you switch back to DHCP and then back again. This information includes IP Address, Netmask, Gateway and DNS Address as well as the proxy information.

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UPDATED: February 10, 2021