Setting up and managing a UPS account in SendPro Online and on the SendPro C, SendPro+

Learn how to set up and manage a UPS account in SendPro Online. This account can also be used on the C, SendPro+.
Products affected: SendPro® C, SendPro®+ (8H10)

Use SendPro Online to set up your UPS account. After you set up your UPS account, you can use it for other SendPro products such as the SendPro C/SendPro+.

Setting up a UPS account

Only users with the role of Admin can perform this procedure. For multi-location subscriptions, only users with the role of Admin or Location admin can perform this procedure.

  1. Select Settings > Shipping Carriers.
  2. In the UPS section, select one of these options to open the Add UPS Account screen:
    • If you have not yet set up a UPS account in SendPro, select Account Setup.
    • If you have already set up a UPS account in SendPro, and wish to add another one, select Add Account.
  3. If you already have a UPS account, skip to step 4. If you do not have a UPS account:
    1. Select Create New UPS Account at the top.
    2. Click the provided link to go to the UPS website and create an account.
    3. Once your UPS account has been created, return to SendPro and select Enter My UPS Account at the top.
  4. In the UPS Account Number field, enter your 6-digit UPS account number. The account number is case-sensitive.
  5. (Optional) Enter a nickname for this account.
  6. Select the appropriate account type from the Account Type menu.
  7. If your UPS account is less than 90 days old, select the UPS account is newer than 90 days box and enter your name, address, and other account information exactly as they appear on your UPS account. Sign in to your UPS account to view it if necessary.
  8. If you have shipped with UPS in the past 90 days, get your most recent UPS invoice. If you do not have a copy, sign in to your UPS account to view it.
    1. In the UPS Invoice Amount field, enter the "amount due this period" shown on the UPS invoice. Omit any commas.
    2. Enter the Control ID from your UPS invoice. This is case-sensitive.
    3. Enter the Shipped From address, if there is one on your UPS invoice.  This information is case-sensitive. If your UPS invoice contains a P.O. Box mailing address, do not enter it.

    Important: All information is case-sensitive and must match your UPS account information exactly. You get three attempts to enter the information correctly before you are locked out of your UPS account for 24 hours.

  9. If you have a multi-location subscription, select the Location(s) that will have access to this UPS account in the Locations with access to this UPS account field. If all locations do not share the same UPS account, go to Settings > Shipping Carriers to add additional UPS accounts.
  10. To continue, select the I accept the UPS Technology Agreement box.
  11. Select the Add Carrier button at the bottom. When your UPS account has been added to SendPro Online, the message, "Settings have been saved successfully" appears.
  12. (Optional) To add another UPS account, select the Add Account link in the UPS section and repeat from step 4.

UPDATED: 14 August 2021