Cleaning the moistener brush and wick assembly on the SendPro C, SendPro+
Learn how to clean the moistener brush and wick assembly on the SendPro C, SendPro+.
Products affected: SendPro® C, SendPro®+ (8H10)
If the moistener tank is full and your envelopes are not sealing properly, clean the moistener brush and wick.
-
Unscrew the plastic thumbscrew under the moistener base.
- Lift the moistener brush assembly off the top of the moistener base.
- Turn the assembly over and slide the moistener brush out of the holder.
- Locate the wick (with metal grate) on moistener base.
- Remove the metal grate and wick from the moistener base.
- Clean the brush and wick with water and rinse thoroughly.
- Place the wick back in the metal grate, and replace the grate in the moistener base.
- Slide the moistener brush back into the holder.
- Replace the moistener brush assembly on top of the moistener base and secure with the plastic thumbscrew.
- If your envelopes still are not sealing properly, you can order a Moistener Replacement Kit (part number 621-8) by calling 1-800-243-7824.
- If your envelopes still are not sealing properly, you can order a Moistener Replacement Kit (part number 621-8) on the SendPro C, SendPro+ support site pitneybowes.com/ca/en/sendproc-support. Go to Live Chat or Create a case.
UPDATED: 10 July 2023