Installing the PB-SP100 Printer using a Mac via Wired connection

This instruction will guide you through installing your Printer on a Mac using a Wired USB connection.
Products affected: PB-SP100

This instruction will guide you through installing your PB-SP100 Printer on a Mac using a Wired USB connection.

If you are installing your printer on a Windows Computer, please see PB-SP100 Printer Installation via a Wired Connection.

  1. Opening the box and unpacking
  2. Signing into SendPro®
  3. Connecting the Printer Power Cord
  4. Printer Ready
  5. Aligning the Label Roll
  6. Connecting the Printer USB Cable
  7. Manually Download the Printer Driver
  8. Set the Stock and Print the Test Label

Right, let’s get your Printer up and running quickly…

Let’s first get together the things you will need:

  • The box containing your PB-SP100 Printer.
  • A Welcome Email from Pitney Bowes containing your SendPro® Log in details.
  • A Mac on which you have full admin rights to allow downloading and installing software.
  • 2 available USB ports on your Mac.

If you have not received the email from Pitney Bowes, do not go any further with this installation. Please visit to chat with us.

Opening the box and unpacking

Here are diagrams and explanations of the items you should find in your box. Please select the correct power cable for your location.

Scale and Printer image_196x145
SL-397-D Scale and PB-SP100Printer

Note- If you have ordered a PB-SP100 Printer on it's own, you will not receive the SendKit SL-397-D Scale in the box.

Power Cord and Network Cable (the Network cable is not used for USB Installation)

Signing into SendPro®

Sign into SendPro® using the link in the welcome email.

Connecting the Printer Power Cord

  1. Connect your Network cable to your printer and Network socket.
    ethernet cable_228x228
  1. Ensure you have the correct power cord for your region.
  2. Connect the power cord and adapter (as shown) to your printer and switch on.
    connect power_300x200

Printer Ready

Wait for about 10 seconds until the 2 green lights remain constant and the printer is ready.

Aligning the Label Roll

  1. Press the feed button and check that the label feeds out correctly.
Note- If the label does not feed correctly please refer to label alignment instructions inside the printer top cover.
  1. Tear off the correctly dispensed label.

Align print label_258x178

Connecting the Printer USB Cable

Connect your printer to your computer with the USB cable.

Note- Ignore any Windows errors that may occur at this time and continue to Manually Download the Printer Driver.

Connect USB_388x158

Manually Download the Printer Driver

To connect your printer to your Mac computer you need to install a printer driver.

To install the Mac CUPS driver follow the steps below.

  1. Open Finder
  2. Open the Downloads folder.
  3. Double click on the driver .dmg file.
  4. Double click on the .pkg file.
Note- If the 'Software can not be opened because Apple can not check it' error pops up
  1. Select OK
  2. Right Click the file and select Open.
  3. Select Open.
  1. Select Continue.
  2. Select Install.
  3. Enter the User Name and Password.

After driver installation, The installation was successful message will be shown.

Adding Printer

  1. Open System Preferences and click Printers & Scanners.
  2. Click + button and select Auto-detected USB Printer.
  3. Click Select Software in Use section, and choose the PitneyBowes driver.

Test Print

  1. Open the printer queue by double clicking on the printer icon.
  2. Select Print Test Page in the Printer menu to print a test print and ensure that your printer is connected.

UPDATED: 18 August 2023