Clearing a tape error or jam on the SendPro C Auto

Applies to SendPro C Auto models with PCN 9H10
Products affected: SendPro® C Auto (9H10)

Out of tape strips

If you do not have sufficient tapes loaded in the tape slot, the following error message appears in the display:

"You're out of tape strips"

out-of-tape-9h00

Add enough tapes and tap Resume to continue.

Tape jam

The following error message appears in the display, along with on-screen instructions for clearing the jam.

"Tape Transport Error"

The instructions are repeated here for your convenience.

  1. Remove the tapes from the tape slot.

    tape-jam-1-9h00

  2. Turn the paper jam lever clockwise to drop the deck and remove the tape.

    tape-jam-2-9h00

  3. Turn the jam lever back to the locked position.
  4. Replace the tapes in the tape slot on top of the feeder. Make sure the printable side faces to the right (toward the touch screen). Tap the Tape button to continue.

UPDATED: 14 August 2021

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