Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, and Connect+ 3000®
The Connect+® is displaying error code 031A410032.
The Connect+ could not detect the thickness of the mail piece.
- Lift the front cover.
- Remove all mail pieces and debris from the mail path.
- Close the front cover and reboot the Connect+.
- Select the green house at the top of the screen to go to the home screen.
- Select Shut Down from the lower right corner.
- Select Shut Down from the menu.
- Select Shut Down on the pop up.
- Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
- After everything has been off for 10 seconds press the power button to power the Connect+ back up.
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.
UPDATED: 14 August 2021