Error Code: 031A410032, How to resolve on the Connect+ 500W, Connect+ 1000, and more

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Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, and Connect+ 3000®

Issue

The Connect+® is displaying error code 031A410032.

Cause

The Connect+ could not detect the thickness of the mail piece.

Resolution

  1. Lift the front cover.
  2. Remove all mail pieces and debris from the mail path.
  3. Close the front cover and reboot the Connect+​.
    1. Select the green house at the top of the screen to go to the home screen.
    2. Select Shut Down from the lower right corner.
    3. Select Shut Down from the menu.
    4. Select Shut Down on the pop up.
    5. Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
    6. After everything has been off for 10 seconds press the power button to power the Connect+ back up​.
Note: You should perform a shut down nightly using the shut down icon, not the power button at the front of the equipment

If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: July 16, 2015