How to replace the ink cartridge on the mailstation or mailstation2

Learn how to change the ink cartridge on the mailstation or mailstation2.

Products affected: mailstation™ and mailstation2™

Your meter works on an ink drop system to determine when your ink is low and when your ink is out. Order a replacement ink cartridge as soon as the Low Ink Low Ink message appears. If the message Ink Out appears and the amber LED blinks, replace your ink cartridge immediately; this means that your ink supply is out and your meter will not print.

Follow these steps to change the ink cartridge:

Press Menu
Scroll and select Use ink functions?
Scroll and select Replace ink cartridge?
Open the top cover and locate your print head
Press the top of your ink cartridge latch located on the green unlock icon
Note: If your latch is stuck, place both thumbs on the back end of the latch and apply firm pressure
Tilt your old cartridge forward and lift it out. Discard your old cartridge.
Remove your new cartridge from its package and pull off the protective tape
Tilt your new cartridge forward and insert it into your print head. Straighten the cartridge so that it is upright.
Press down on your ink cartridge latch firmly until it locks into place
Close your postage meter cover and press Enter
Press Enter to confirm your replacement. A print head initialization process occurs for two to three minutes.
When prompted, insert an envelope or tape sheet to print a test pattern to confirm your print quality

If your test print looks good, press Enter
If it looks poor, press No. Your meter will clean the printer nozzles and prompt you for another test pattern.

UPDATED: 24 October 2022