Cleaning the print head on the mailstation series

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Products affected: mailstation™ and mailstation2™
Clean your print head and run the maintenance function to improve your print quality. 
  1. Open and close the cover.
  2. When your meter displays the message Do you want to install new ink?, press Enter/Yes.
  3. Reopen the cover and wait until the ink assembly moves to the front of the machine.
  4. Press the unlock on the green ink cartridge cover to release the ink cartridge.
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  5. Remove the ink cartridge and set it aside.
  6. Squeeze the latches holding the print head cover in place and lift the print head cover.
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  7. Lift the print head out of the machine.
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  8. Clean the print head with a soft, lint-free cloth or foam swab.
  9. Put the print head back into the machine.
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  10. Close the print head cover, making sure that it clicks into place.
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  11. Replace the ink cartridge with the label facing you.
  12. Close the ink cartridge cover, making sure that it is securely latched and stays down.
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  13. Close the cover.
  14. Press Enter/Yes when your meter displays the message INSTALL INK DONE - Press Enter.
  15. Press Enter/Yes when your meter displays the message IMPORTANT: Is ink installed?.
  16. Insert your tape sheet or envelope to print a test pattern. At the prompt Is test pattern OK?, select the appropriate option:
    • If your test pattern looks good, without broken lines or smeared ink, press Enter/Yes.
good mailstation test print pattern
  • If your test pattern is poor, press No to run the maintenance function again. Repeat this function up to 3 times, if needed, to improve poor print quality.
bad print test pattern on mailstation

Use the Contact Us options below if you need further assistance. Have your model and serial number ready. ​​

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UPDATED: June 24, 2020