Error Code: 37B4, How to resolve on the DM475

Learn how to resolve error code 37B4 on the DM475.
Product affected: DM475™

Issue

The meter displays error code 37B4 and will not print.

Cause

A failure with an internal component is preventing normal operation of the meter.

Resolution

You may be able to clear the error by simply restarting your meter. Here are the steps to follow for a safe restart:
  1. Unplug the power cord, wait one minute
  2. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: 29 June 2021

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