Error Code: 0119, How to resolve on the mailstation and mailstation2

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Products affected: mailstation™ and mailstation2™

Issue

The meter displays error code 0119 and will not function.

Cause

The internal software may be corrupt.

Resolution

You may be able to clear the error by simply restarting your meter. Here are the steps to follow for a safe restart:
  1. Unplug the power cord, wait one minute
  2. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: October 01, 2015