How to resolve screen file mismatch error on the mailstation and mailstation2

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Products affected: mailstation™ and mailstation2™

Issue

Your meter displays screen file mismatch error message and will not respond.

Cause

The meter has experienced an internal error preventing normal operation.

Resolution

You may be able to clear the error by simply restarting your meter. Here are the steps to follow for a safe restart:
  1. Unplug the power cord, wait one to three minutes
  2. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: 09 June 2021