Note: If you are experiencing issues with a wireless network connection, see the topic Wireless (WiFi) connection issues.
Connection issues may be caused by problems with the settings, the wireless connection, or a firewall.
To troubleshoot issues with a wired network connection, follow the steps in each section below.
Restart the meter
Check the physical connection
Check the LED lights located on the back of the meter where the network cable plugs in. These lights should become lit within one minute of turning on the meter.
Note: Make sure that the meter is not connected to a phone line or to a computer with PC Meter Connect, as this meter does not support those connection types.
Check the network settings
For information about the connection settings required on your network, contact your IT department.
If you want the meter to get an IP address automatically and do not need a static IP address:
If you need to set the meter to a static IP address:
If credentials are required to sign in to your network, then your network most likely uses a proxy server. If you are unsure about what your proxy settings are, contact your IT department.
If available, try a wireless (WiFi) connection. Refer to Setting up a wired network connection on the SendPro C
If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact . If you still need assistance, please use the Contact Us options below.
UPDATED: February 11, 2021