Error 1803 on the mailstation2

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Products affected: mailstation2™

Issue

The meter displays error code 1803 and will not connect.

Cause

The version of PC Meter Connect™ is below 5.00.0020.0000 or there is another communication problem.

Resolution

  1. Right-click on the PC Meter Connect (PCMC) icon in the system tray (small icons near the clock).
  2. Select About PC Meter Connect.  The version of the application displays.
  3. If you still cannot connect, try using a SmartLink device as your connection method.


 

UPDATED: 01 March 2021