Error 1803 on the mailstation2
Products affected: mailstation2™
Issue
The meter displays error code 1803 and will not connect.
Cause
The version of PC Meter Connect™ is below 5.00.0020.0000 or there is another communication problem.
Resolution
- Right-click on the PC Meter Connect (PCMC) icon in the system tray (small icons near the clock).
- Select About PC Meter Connect. The version of the application displays.
- If the version is below 5.00.0020.000, see Installing PC Meter Connect to download and install the latest version
- If the version is 5.00.0020.000 or above, see Connection issues with PC Meter Connect to troubleshoot your issue.
- If you still cannot connect, try using a SmartLink device as your connection method.
UPDATED: August 22, 2018
