Installing your print head on the DM100i and DM125

Products affected: DM100®i and DM125™
If you receive a replacement print head from Pitney Bowes, follow these steps to install it:
  1. If a scale is present, remove it and set it aside.
  2. Open your top cover.
  3. Select Replace Ink Tank. The carriage moves forward.
  4. Unlock and flip your ink cartridge guard open.
  5. Remove your ink cartridge
  6. While squeezing the two gray tabs on either side of your print head, lift and tilt your print head to the right as you remove it from your machine.
  7. Remove the protective tape from the bottom of your new print head.
  8. Squeeze the two gray tabs on either side of your new print head and angle slightly while sliding it back into its holder.
  9. Push your print head back into place. There is an audible click when it seats correctly.
  10. Reinstall your ink cartridge.
  11. Close and lock the green latch.
  12. Close your cover.  The system automatically returns you to your Home screen. If your system does not automatically return to the Home screen, press Home.
  13. If it was removed, reinstall the scale.
Use the Contact Us options below if you need further assistance. Have your model and serial number ready.

UPDATED: July 14, 2020