How to update a postal code on the DM100i and DM125

Learn how to update the postal code on the DM100i and DM125.
Products affected: DM100®i and DM125™
The postal code printed by your postage meter should be your postal code. If your postage meter is printing the incorrect postal code a new one will need to be downloaded. An address change may be required, this can be updated via My Account or have a customer support agent perform the address change request.

The updated postal code will be made ready to download by Pitney Bowes, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number and the new address ready.

Once the the new postal code is ready to download follow these steps:
  1. Connect your meter to an analog phone line or an USB cable for PC Meter Connect™ / Communication Device (DM125 only)
  2. Select the Add Postage button
  3. Select Check PBP Balance
  4. Press No when the account balance is displayed as there is no need to add funds at this time.

This will not update a custom return address. Please advise the representative when you contact customer support.

UPDATED: 02 October 2023