Networking and connectivity details for the Connect+ Series and SendPro P

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Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
If you have extensive network security restrictions, your IT or network administrator may need these specifications to prepare for the installation.

URL Information

The following URLs must be accessible from the Connect+, SendPro P system, without any obstructions. It is strongly recommended that the firewall reference the URL rather than IP address, which can change over time. If IP addresses must be referenced, it is suggested to keep open the block of IP addresses below: 
  • 199.231.32.0 to 199.231.47.255
  • 152.144.128.0 to 152.144.128.255
  • 209.85.128.0 to 209.85.255.255
  • 193.242.234.1 to 193.242.234.255
  • 74.125.230.80 to  74.125.230.84
  • 130.57.1.88
  • 31.193.129.122
  • 104.91.38.137

Required URLs

  • Network Linux Proxy Test - Built in tools that pings select PB servers for connectivity testing.  Used by PB Service (Resides on Linux Desktop).
    • Network Test:
      • http://www.google.com
      • http:// www.l.google.com
      • http://www.novell.com
    • Domain
      • www.google.com
      • 72.14.253.104
    • Domain
      • www.google.com
      • 74.125.230.81
      • 74.125.230.82
      • 74.125.230.83
      • 74.125.230.84
      • 74.125.230.80
  • SUSE Linux Proxy Test
    • Domain:
      • ftp.novell.com
      • 130.57.1.88
      • http:// www.l.google.com
      • Domain www.google.com
      • 74.125.230.81
      • 74.125.230.82
      • 74.125.230.83
      • 74.125.230.84
      • 74.125.230.80
  • Distributor - Main PB Server that authenticates machine for access to other PB web service.
    • http://distservp1.pb.com/dstproduct.asp
    • https://distservp1.pb.com/dstproduct.asp
    • Domain:
      • distservp1.pb.com
      • 152.144.128.244
      • 152.144.128.230
      • 199.231.44.31
      • 199.231.43.31
      • 199.231.45.46
  • Comet (Funds Management & Refills) - Funds are managed through a separate Funds Server system.
    • http://cometservc1.pb.com/T3cometserver_03.asp
    • https://cometservc1.pb.com/T3cometserver_03.asp
    • Domain
      • cometservp1.pb.com
      • 152.144.128.230
      • 152.144.128.236
      • 199.231.45.37
      • 199.231.43.215
  • Rates and Updates (Download Services) - Downloads, new software, graphics, rate price data etc.
    • Misc. Data Upload:
      • https://pbgdspp1.pb.com/MS1ConfigurationUpload/MS1ProductConfigurationUpload.svc
    • Domain
      • pbgdspp1.pb.com
      • 199.231.44.222
      • 199.231.44.148
      • 199.231.45.41
      • 199.231.45.35
    • ClamAV:
      • http://clamserver.pb.com
    • Domain:
      • clamserver.pb.com
      • 199.231.45.165
      • 199.231.44.54
      • 199.231.33.54
      • 199.231.35.165
    • Error log uploads:
    • Domain:
      • pbdlsp1.pb.com
      • 199.231.44.30
      • 199.231.45.38
    • Configuration web page:
      • https://MyMS1Configuration.pb.com
    • Domain:
      • MyMS1Configuration.pb.com
      • 199.231.44.166
    • OS Updates:
      • https://SMT.pb.com
    • Domain:
      • SMT.pb.com;
      • 199.231.44.54
      • 199.231.35.165
    • File Updates:
      • https://pbgdspp1.pb.com/MS1/DlaService.svc
    • Domain
      • pbgdspp1.pb.com
      • 199.231.44.222
    • Orders (CCD):
      • https://pbgdspp1.pb.com/MS1CCD/DlaCCDService.svc
    • Domain
      • pbgdspp1.pb.com
      • 199.231.44.222
  • Manage Accounts (Accounting Web App) - Separate PB Server that manages Accounting including Account Creation, Reports etc.
    • Accounting Web Application:
      • https://ms1app.pb.com/
    • Domain:
      • ms1app.pb.com
      • 199.231.32.67
    • Accounting Web Services:
      • https://ms1app.pb.com/ms1atweb/services/
    • Domain:
      • ms1app.pb.com
      • 199.231.32.47
  • On Line Help - This is the on line website.
    • http://eureka.pitneybowes.com/sendpro-p-series/en-ca/SV62565-help-enca/Default.htm
    • Domain:
      • support.pb.com
      • 152.144.192.210
      • 152.144.192.211
  • Health and Ink Upload - Machine Health Information upload
    • https://cplus-logs-fusion.pb.com/api/v1/uploads
    • Domain:
      • www.pb.com
      • 199.231.33.6
      • 199.231.44.12

Optional Firewall exceptions (enabled by default)

  • Verify Address (address cleansing) - Utility website to validate addresses against Canada Post database
    • http://www.pitneybowes.com/ca/en/connect-plus/address-verification.html    
    • Domain:
      • www.pb.com
      • 199.231.44.12
  • Your Account (PB.com) - Utility website to access your account on PB.com.
    • http://en.pitneybowes.ca/signin
    • Domain:
      • www.pb.com
      • 199.231.44.12
    • Domain:
      • http://www.google.com/analytics
      • 209.85.128.000
      • 209.85.227.101
      • 209.85.227.113
  • Buy Supplies - Utility website to order  supplies
    • https://en.pitneybowes.ca/shop/postage-meter-ink-supplies/shop-by-meter--software/for-connect-plus-series/en-ca/storeca
    • Domain:
      • www.pb.com
      • 199.231.44.12
  • Track a Package - Carrier independent web tracking site for packages.
    • http://www.pitneybowes.com/ca/en/connect-plus/track-a-package.html
    • Domain:
      • pb.boxoh.com
      • 72.47.250.186
  • DM Works - Access to Pitney Bowes solutions and support
    • http://www.pitneybowes.com/ca/en
    • Domain:
      • www.pb.com
      • 199.231.44.12
  • Postal Tools WebMailTools - A link to Canada Post web pages offering postal information rules and support.
    • http://www.pitneybowes.com/ca/en/connect-plus/postal-tools.html
    • Domain:
      • www.pb.com
      • 199.231.44.12

Optional firewall exceptions (disabled by default)

  • SendPro - Newest package shipping application.
    • https://sending.us.pitneybowes.com/ 
    • Domain:
      • www.pitneybowes.com
      • 199.231.33.6
      • 199.231.44.12
  • SendSuite Tracking - SendSuite Tracking application.
    • http://sendsuitetracking.pitneybowes.com/
    • Domain:
      • www.pitneybowes.com
      • 199.231.33.6
      • 199.231.44.12

TeamViewer

TeamViewer is used by service and sales for remote diagnostics and training. A TeamViewer session can only be initiated by someone on the customer end and therefore the system cannot be accessed without the customers knowledge. All communication is initiated from the Connect+, SendPro P system via ports 80 (HTTP) and 443 (HTTPS). All communication from the Connect+, SendPro P system to the back end system is in the form of XML messages.
There are two options to unblock Teamviewer:
  1. General unlocking of Port 5938 TCP for outgoing connections (recommended). Port 5938 is only used by a few programs and therefore is no security risk. This traffic should then neither be filtered or cached.
  2. Unlocking of URLs of the following formats (to any Server)
  • GET /din.aspx?s=…&client=DynGate…
  • GET /dout.aspx?s=…&client=DynGate…
  • POST /dout.aspx?s=…&client=DynGate…
Regardless of which method is chosen to unblock TeamViewer, also check that no content filter or similar is blocking one of the following URLs:
  • *.teamviewer.com
  • *.dyngate.com

Communications

  • All communication is initiated from the Connect+, SendPro P system via ports 80 (HTTP) and 443 (HTTPS).
  • All communication from the Connect+, SendPro P system to the back end system is in the form of XML messages.
Port 80 (HTTP)
  • OS Update
  • AV Updates
  • Web Services
  • TeamViewer
Port 443 (HTTPS)
  • The Connect+, SendPro P system will send requests to refill or audit its PSD (Postal Security Device) based on a low funds or inspection date. Audits occur if the PSD inspection date has expired.
  • Transaction Records from the Connect+, SendPro P system are automatically uploaded when:
    • The system goes into Sleep Mode.
    • While powering down the system.
    • Activating Web Accounting Services.
    • Uploading Postal Information.
  • On power up the system refreshes the web service (checks for Software, Rates and Graphic Updates. It will also contact Supplies, My Account, Tracking etc.) configuration data.
Port 53
  • DNS lookup
If your IT department uses a rules-based method for allowing specific ports to pass traffic on their network for port 53, you must allow both UDP and TCP traffic to this port. Port 53 listens for DNS requests and may respond on either protocol, based on the type of request it receives. Short responses should come in over UDP. Longer, more detailed responses on TCP.

Advanced network requirements

  • The Connect+, SendPro P system will require a high-speed network connection.
  • The Connect+, SendPro P system will initiate all communication.
  • The Connect+, SendPro P system will initiate all communication (via HTTP or HTTPS), so it can safely sit behind most corporate firewalls.
  • The Connect+, SendPro P system will communicate to external Web Services via HTTP over Port 80.
  • The Connect+, SendPro P system will communicate to PB secure server(s) via HTTPS over port 443.
  • The Connect+, SendPro P system will use Port 53 for DNS lookup.
  • Pitney Bowes requires a minimum network bandwidth of 384 kbps (upstream and downstream) to operate, but we recommend 1 Mbit/sec for best performance.
  • It is recommended that 3G modem devices are not shared across multiple Connect+, SendPro P systems.
  • Customer owned web filtering devices or software, as well as SSL packet inspection should be disabled for these ports as they can affect performance.
If you are unable to connect to the internet, ask your IT department to check the internet settings before you contact Pitney Bowes. If you still need assistance, please use the Contact Us options below.

UPDATED: 10 May 2021