Withdrawing your funds from a DM300C-DM475

Learn how to remove your funds from a DM300C, DM400C and DM125 meter and return them to your postage account.
Products affected: DM300C™, DM400C™, and DM475™
Only perform these steps if you are instructed by Pitney Bowes to perform this task.

Before you begin: 
Your meter must be connected to the Pitney Bowes Data Center.

Follow these steps to remove your funds:
  1. Press Menu.
  2. Press Page Down up to two times.
  3. Select Advanced Features.
  4. Select Meter Withdrawal.
  5. Press Continue when Transfer All funds From Meter to PBP Account displays. 
  6. At the prompt:
    1. Select Print Receipt to print your receipt.
    2. Select Continue to return to your Home screen.

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NOTE: The funds removed from your meter are transferred to the account  associated with your meter.

If you cannot connect to Pitney Bowes through your meter, or if you have a blank screen, you may not be able to transfer your funds to your account. Return your meter to Pitney Bowes, and your funds get credited to your account within 4 to 6 weeks after Pitney Bowes receives your meter.

UPDATED: 25 July 2022