How to update the postal code on the DM300C, DM400C and DM475

The postal code printed by your postage meter should be your postal code.  If your postage meter is printing the incorrect postal code a new one will need to be downloaded.  An address change may be required, this can be updated via My Account or have a customer support agent perform the address change request.

The updated postal code will be made ready to download by Pitney Bowes, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number and the new address ready.

Once the the new postal code is ready to download follow these steps:

1. Connect your meter to an analog phone line, an USB cable for PC Meter Connect™ or LAN
2. Press the Refill Postage button
3. Press Page Down
4. Select Check PBP Balance
5. Press Enter