How to resolve Rate Manager Not Initialized on the DM100i and DM125

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Products affected: DM100®i and DM125™

Issue

The meter displays the message Rate Manager Not Initialized and there are no classes to select.
Note: It may also display error 1103.

Cause

The rate file is missing or corrupt in the meter.

Resolution

Remove any items from your scale. You will need to clear the error by simply restarting your meter. Here are the steps to follow for a safe restart:
  1. Unplug the power cord; wait one minute
  2. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
Once error is cleared, you must perform an update:
  1. Press Options
  2. Press Page Down twice
  3. Select Connect-Data Center
  4. Select Uploads & Downloads
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: 14 August 2021