How to resolve Rate Manager Not Initialized on the DM100i and DM125

Products affected: DM100®i and DM125™

The meter displays the message Rate Manager Not Initialized and there are no classes to select.
Note: It may also display error 1103.

The rate file is missing or corrupt in the meter.

Remove any items from your scale. You will need to clear the error by simply restarting your meter. Here are the steps to follow for a safe restart:

Unplug the power cord; wait one minute
Plug the power cord back in, ensuring that it is plugged directly into a wall outlet

Once error is cleared, you must perform an update:

If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: November 10, 2015