Error Code: 37B2, How to resolve on the DM475

Learn how to resolve error code 37B2 on the DM475.
Product affected: DM475™


The meter displays error code 37B2 and will not run mail.


There is an issue with your Weigh On the Weigh (WOW) system.


You may be able to clear the error by simply restarting your meter. Here are the steps to follow for a safe restart:
  1. Unplug the power cord; wait one minute
  2. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

NOTE: You may still be able to run mail in a different mode. Press Weigh/Rate and select either Enter Weight Manually or Rate the Mail on Scale.

UPDATED: 14 August 2021