How to resolve paper in transport on the DM100i and DM125

Products affected: DM100®i and DM125™

The meter displays the message Paper in Transport, remove envelope or an envelope is jammed and mail can not be run.

A mail piece or debris is in the mail path

Unplug the power cord
Move transport release lever 1/4 turn to the right (clockwise) to the released position (vertical)
Remove any visible paper fragments from feed deck. Occasionally the tape sheet will get caught in the rollers.
Using a can of non-flammable canned air and working from the left side of the machine to the exit, blow onto the feed deck that the envelopes/tape sheets travel on

Note: Make sure to spend enough time in this step to ensure that dust and debris are removed

Move transport release lever 1/4 turn counter clockwise to raise the feed deck back up into position
Plug the power cord back in, ensuring that it is plugged directly into a wall outlet

If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: 14 August 2021