Updating Canada Post rates and software on the DM Infinity

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Products affected: DM Infinity™ (1TEC)
Before you begin
Make sure that your system is connected using a local area network connection (LAN) or an analog phone line to communicate with the Pitney Bowes Data Centre.

Follow these steps to complete your update using your usual connection method.
  • If your meter is attached to the base:
    1. Press the Funds button.
    2. Select Get Postage by Phone Balance.
    3. When the connection is complete, your PB Postage balances appear. Review your account balances, and select Done.
    4. Select Get Update Now by pressing the adjacent soft key.
  • Note: If the update prompt does not appear, your meter may already be up to date or updates are not ready for download. Visit our Rates and Software Updates page for more information.
  1. Select OK when prompted.
  • If the message Data Capture Upload required appears, select Connect Now.
 
  • If your meter is detached from the base:
    1. Select Refill / View Funds.
    2. Select Get Postage by Phone Balance.
    3. When the connection is complete, your PB Postage balances appear. Review your account balances, and select Done.
    4. Select Get Update Now by pressing the adjacent soft key.
  • Important: If the update prompt does not appear, your meter may already be up to date or updates are not ready for download. Visit our Rates and Software Updates page for more information.
  1. Select OK when prompted.
  • If the message Data Capture Upload required, select Connect Now.
 


Click on the Confirm Meter Update button to verify that your Canada Post rate update installed successfully:

User-added image

Note: Meter software updates cannot be confirmed with this tool.

IMPORTANT:
  • This update can take up to 10 minutes to complete. During peak periods, heavy network traffic may require several connection attempts.


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UPDATED: February 11, 2021