Error Code: 2442, How to resolve on the DM100i, DM125 and more

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Products affected: DM100®i, DM125™, DM300C™, DM400C™, and DM475™

Issue

The meter displays error code 2442 and may not print.

Cause

An internal component of the meter may be jammed.

Resolution

You may be able to clear the error by simply restarting your meter.  Here are the steps to follow for a safe restart:
  1. Unplug the power cord; wait one minute
  2. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: March 07, 2017