Error Code: 0815 on the mailstation series

Learn how to resolve error code 0815 on the mailstation and mailstation2.
Products affected: mailstation™ or mailstation2™


The meter displays error code 0815.


You have an issue with your postage rates software.


Make sure that your system is connected using SmartLink™, PC Meter Connect™, or an analog phone line to communicate with the Pitney Bowes Data Centre.
  1. Press Funds
  2. Press the down Review arrow twice
  3. Press Enter/Yes when Check amt available to download? displays.
  4. When the balance displays, press No twice
  5. Press Enter/Yes when prompted with New Feature Available -Update?.
If your issue is not resolved, contact customer support. Have your model number ready.

Note: For the K7C2, use either SmartLink™ or PC Meter Connect™ as your connection method; for the K7EC, use an analog phone line as your connection method.

UPDATED: 14 August 2021