How to resolve errors that require a reboot on the DM100i and DM125

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Products affected: DM100®i and DM125™

Issue

The meter displays one of the following error codes:

0100, 0101, 0103, 0105, 0107, 0109, 0111, 0113, 0114, 0115, 0119, 0200, 0201, 0300, 0301, 0302, 0303, 0304, 0305, 0307, 1000, 1001, 1003, 1119, 2003, 2004, 2014, 2203, 2204, 2205, 2206, 2501, 2502, 2504, 2505, 2506, 2508, 2509, 2513, 2514, 2526, 2527, 2528, 2529, 2542, 2543, 2544, 2545, 2546, 2550,  010B, 010D, 011A, 010A, 010C, 010F, 200C, 24B1, 24B2, 24B3, 24B4, 24B5, 24B6, 250A, 250C, 251B, 251C, 251D, 251E, 252A, 252B, 252D, 253B, 253C, 253D, 254E, 254F, 2E0E, EMD, and Invalid User ID / Password

Cause

An error has occurred that may be resolved by rebooting your meter.

Resolution

You may be able to clear the error by simply restarting your meter.  Here are the steps to follow for a safe restart:
  1. Unplug the power cord, wait one minute
  2. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: 14 May 2015