Error P2B4C on the mailstation series

Your print head is approaching the end of its life span and needs to be replaced when you see error code P2B43 on the mailstation and mailstation2.

Products affected: mailstation™ and mailstation2™

The meter displays error code P2B4C and may not print.

The print head is approaching the end of its life span and needs to be replaced.

Solution 1: Clear the error

If your issue is not resolved, try Solution 2.

If your issue is not resolved, try Solution 3.

Press Menu.
Press Review (Down) to scroll and press Enter/Yes to select Use ink functions?.
Press Review (Down) to scroll and press Enter/Yes to select Install new print head?.
Open the cover and wait until the ink assembly moves to the front of the machine.
Press the lock button on the green ink cartridge cover to release the ink cartridge.
Remove the ink cartridge and set it aside.
Squeeze the latches holding the print head cover in place and lift the print head cover.
Lift the print head out of the machine. Do not discard the print head.
Put the print head back into the machine.
Close the print head guard, making sure that it clicks into place.
Reinsert the ink cartridge with the circle on the bottom of the cartridge facing you.
Close the ink cartridge cover, making sure that it clicks into place.
Close the machine cover.
Press Enter/Yes when the prompt IMPORTANT: Is ink installed? appears.
Insert an envelope or tape sheet into your meter when prompted.
Remove the envelope when prompted.
At the prompt Is test pattern OK?, select the appropriate option:
1. Press Enter/Yes if your test pattern looks good. Your meter returns to the main screen.
2. Press No if your test pattern is poor.
  1. Your meter cleans your printer nozzles.
  2. When your meter finishes the cleaning, repeat Step 17 to run another test pattern. Repeat this process up to 3 times, if your print quality improves.