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Clearing a paper jam on the DM100i, DM125 and DM300C

Learn how to clear a paper jam on the DM100i, DM125 and DM300C.
Products affected:  DM100®i, DM125™, DM300C™
  1. Turn the transport release lever clockwise to the released position.
  2. Carefully pull the envelope out toward the right.
  3. Using a can of non-flammable canned air and working from the left side of the machine to the exit, blow onto the feed deck that the envelopes or tape sheets travel on.
Note:  Make sure to spend enough time in this step to ensure that dust and debris are removed.
  1. Turn the transport release lever counterclockwise to the home position.
     
If your issue is not resolved, contact customer support. Please have your model number ready.

UPDATED: 14 August 2021

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