How to check the status of your cases online
- Sign in to your account.
- Scroll down to Support Cases and click on Manage All Cases
- A List of cases will be displayed. Click on the Case Number for additional details
- Details for the selected case will be displayed
- Case number: Reference number of the request
- Status: Displays the status of the case
- Description Information: What is the case about
- Case Comments: Updates to the case progress
- Attachments: Any attachments related to the case
- Articles: Support information related to the topic of the request
UPDATED: February 08, 2021
