Managing your support cases in Your Account

Sign in to Your Account to view and manage your support cases with Pitney Bowes.

1. Sign in to the Pitney Bowes Your Account online portal.
2. Select Support & Cases and click Manage All Cases.
3. The Manage Cases dashboard will appear.
4. Select the required case to open the details page.
5. Details for the selected case will appear.

Helpful tips: 

• Select Add Comment to request an update or send additional details for your case.
• Select the Close Case button to notify us you no longer need assistance.
• Select the Add and Attachment link to upload documents or attachments.