How to check the status of your cases online

How to check the status of your cases online
  1. Sign in to your account. 
  2. Select Manage All Cases from the Support & Cases menu at the top of the page. 
  3. The Manage Cases dashboard will be displayed with the filter settings defaulted to open cases requested by the logged in user for all accounts linked to the user's online profile.
  4. Use the filters drop down menus to change the view or use the wildcard filter on the right side to search. 
  5. Select the desired case to open the details page.
  6. Details for the selected case will be displayed.
Want an update on the progress of a case?
  • Use the Add Comment button to request an update or send addition details to the individual working the case.
Don't need this case an more?
  • Use the Close Case button to notify us you no longer need assistance.

UPDATED: 14 August 2021

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