"Clear moistener" message on the Relay 2500, 3500, and 4500

Learn how to resolve "Clear moistener" message on the Relay 2500, 3500, and 4500.

Products affected: Relay™ 2500, Relay™ 3500, Relay™ 4500

Issue

The inserter displays the message "Clear moistener."

Cause

Material is detected in the sealer brush area.

Resolution

  1. Open the tinted plastic cover on left hand side of machine and remove any material
  2. Close cover and restart the inserter.

UPDATED: 30 June 2021

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