"Check last mailpiece" message on the Relay 2500, 3500, and 4500

Learn how to resolve "Check last mailpiece" message on the Relay 2500, 3500, and 4500.

Products affected: Relay™ 2500, Relay™ 3500, Relay™ 4500

Issue

The inserter displays the message "Check last mailpiece."

Cause

Envelope has failed to open.

Resolution

  1. Check the envelopes are loaded correctly
  2. Reload the envelopes and restart machine

UPDATED: 30 June 2021

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