"Clear fold plate" error on the Relay 2500, 3500, and 4500

Learn how to resolve "Clear fold plate" error on the Relay 2500, 3500, and 4500.

Products affected: Relay™ 2500, Relay™ 3500, Relay™ 4500

Issue

The inserter displays the message "Clear fold plate."

Cause

Material was detected inside the fold plate indicated on the display.

Resolution

  1. Remove the fold plate and check for any material
  2. Install fold plate

UPDATED: 30 June 2021

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