"Clear insertion area" message on the Relay 2500, 3500, and 4500
Products affected: Relay™ 2500, Relay™ 3500, Relay™ 4500
Issue
The inserter displays the message "Clear insertion area."
Cause
Material was detected in the inserting area.
Resolution
- Open the tinted plastic cover on the right side of the inserter and remove any material
- Use the jam access lever on the envelope feeder to check for jammed envelopes under the feed roller
- Close the cover and restart the inserter
UPDATED: 30 June 2021
