Error 0195-61-0013 on the Connect+ Series and SendPro P-Series

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Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

When you try to refill your postage meter, error code 0195-61-0013 displays.

Cause

Your meter is locked, which prevents it from performing a postage refill. Meter locks may be placed due to:
  • a problem with your account
  • non-payment of an invoice or statement
  • a request to restrict meter refills to specific users.

Resolution

You have an issue with your account that must be resolved before your meter can be refilled. Contact account support at 1-800-672-6937 from 8 am to 8 pm Eastern Time. Have your account number ready.

UPDATED: 14 June 2021