Error 0195-61-0013 on the Connect+ Series and SendPro P-Series
Learn how to resolve error 0195-61-0013 on the Connect+ Series and SendPro P-Series
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
Issue
When you try to refill your postage meter, error code 0195-61-0013 displays.
Cause
Your meter is locked, which prevents it from performing a postage refill. Meter locks may be placed due to:
- a problem with your account
- non-payment of an invoice or statement
- a request to restrict meter refills to specific users.
Resolution
You have an issue with your account that must be resolved before your meter can be refilled. Contact account support at 1-800-672-6937 from 8 am to 8 pm Eastern Time. Have your account number ready.
UPDATED: 14 June 2021