"Error Number of Commodities exceeds min or max limit" in SendPro Enterprise

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Products affected: SendPro® Enterprise

    Issue

    When shipping FedEx International with document only checked, the error message "Number of Commodities exceeds min or max limit."

    Cause

    Line item details are required.

    Resolution

    1. At the bottom of the page, click Add Line.
    2. Fill out the following fields:
      • Part Number
      • Description
      • Weight
      • Value
    3. Click the International tab at the top of the page. Line item detail will have additional fields.
    4. Fill in Country of Origin.

    UPDATED: 14 August 2021