"The user password is not set. Please contact an administrator" message when signing in to SendPro Enterprise

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Products affected: SendPro® Enterprise

Issue

When signing in to SendPro® Enterprise, the message "The user password is not set. Please contact an administrator" appears.

Cause

There is an issue with the user password.

Resolution

  1. In the bottom left under the LOGIN button, select Forgot Password.
  2. Enter your email address.
  3. Click the Request Password button. You will receive a password reset email.
  4. Follow the link provided in the email to set up a new password.

If this does not resolve the issue, contact a supervisor-level user to manually reset the password using the Supervisor App.

UPDATED: 14 August 2021