Description and comment section missing from UPS API label in SendPro Enterprise or SendSuite Live

Learn why the description and comment section is missing from a UPS API label in SendPro Enterprise or SendSuite Live.
Products affected: SendPro® Enterprise, SendSuite® Live

Issue

When shipping with UPS API, the description and comment section is missing from the label.

Cause

UPS has removed the description field from their domestic labels.

Resolution

UPS has removed the description field from their domestic labels. This is a permanent change implemented by the carrier. They suggest using the reference fields as a replacement option.

UPDATED: 03 June 2021

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