"Bug buddy" message on the Connect+ series and SendPro P series

Learn how to resolve bug buddy errors on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000


The Connect+® / SendPro™ P Series displays the bug buddy screen and will not operate.


Bug buddy errors are errors reported by the operating system.


  1. Press Cancel to clear the bug buddy screen.
    • Note: Saving the bug buddy log file is not necessary unless requested by Pitney Bowes technical support.
  2. Double-tap on the System Shutdown icon.
  3. Select Shutdown now.
  4. Once the screen has been dark for 10 seconds, press and hold the power button for 5 seconds.
  5. Wait one minute, then press the power button.

UPDATED: 14 August 2021