Troubleshooting insertion issues in Relay 2500, 3500, and 4500
Products affected: Relay™ 2500, Relay™ 3500, Relay™ 4500
Issue
Insertion issues
Cause
Outer envelope contents are not entering the envelope correctly
Resolution
- Check the envelope troubleshooting information
- Check that the fold selected is correct for the material size.
- If running heavy or light material, the envelope stop adjustment might need changing
- Large page count insertion may require a Service adjustment
UPDATED: 30 June 2021
