Troubleshooting envelopes failing to open in Relay 2500, 3500, and 4500

Learn how to troubleshoot envelopes failing to open in Relay 2500, 3500, and 4500

Issue

Envelopes fail to open.

Cause

  • Envelopes loaded incorrectly
  • Poor envelope quality

Resolution

  • Load envelopes flap side up with the flap feeding last
  • Check the envelopes are not stuck due to excessive dampness
  • Try a new box of envelopes

UPDATED: 30 June 2021