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Pitney Bowes Support | Canada
Troubleshooting envelopes failing to open in Relay 2500, 3500, and 4500
Troubleshooting envelopes failing to open in Relay 2500, 3500, and 4500
Products affected: Relay™ 2500, Relay™ 3500, Relay™ 4500
Issue
Envelopes fail to open.
Cause
Envelopes loaded incorrectly
Poor envelope quality
Resolution
Load envelopes flap side up with the flap feeding last
Check the envelopes are not stuck due to excessive dampness
Try a new box of envelopes
UPDATED: May 13, 2019
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