Troubleshooting envelopes failing to open in Relay 2500, 3500, and 4500
Products affected: Relay™ 2500, Relay™ 3500, Relay™ 4500
Issue
Envelopes fail to open.
Cause
- Envelopes loaded incorrectly
- Poor envelope quality
Resolution
- Load envelopes flap side up with the flap feeding last
- Check the envelopes are not stuck due to excessive dampness
- Try a new box of envelopes
UPDATED: 30 June 2021
