"Shared Services has stopped working" message on the SendPro C, SendPro+, SendPro C Auto
Products affected: SendPro® C, SendPro®+ (8H10), SendPro® C Auto (9H10)
Issue
The device displays the message "Shared Services has stopped working" and will not print.
Cause
The device software has encountered an error.
Resolution
- Unplug the power cord. The screen should turn off after 10 seconds.
- Wait 2 minutes.
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
- Quickly tap and release the power button to turn the device back on.
If you need further assistance, please use the Contact Us options below.
UPDATED: 14 August 2021
