"Shared Services has stopped working" message on the SendPro C, SendPro+, SendPro C Auto

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Products affected: SendPro® C, SendPro®+ (8H10), SendPro® C Auto (9H10)

Issue

The device displays the message "Shared Services has stopped working" and will not print.

Cause

The device software has encountered an error.

Resolution

  1. Unplug the power cord. The screen should turn off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
  4. Quickly tap and release the power button to turn the device back on.

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UPDATED: 14 August 2021