"Sync your data" message on the SendPro C, SendPro+, SendPro C Auto

Applies to SendPro C Lite, SendPro C, SendPro+ models with PCN 2H00 and 8H00
Products affected: SendPro® C, SendPro®+ (8H10), SendPro® C Auto (9H10)

Issue

The message "Sync your data" appears on the screen.

Cause

Normally the SendPro C device uploads Envelope Printing transactions automatically at least once during the day and once after hours. It has not been able to do so because either:

  • The device was locked or turned off for an extended period of time, or
  • The device is having connection issues.

Resolution

Solution 1: Upload transactions manually

If the device has experienced connection issues and has not been able to upload transactions, you may have to perform multiple uploads. If the device prompts you to upload more than three times, please contact technical support.

  1. Tap the Settings icon on the toolbar.
  2. Scroll down to the Envelope Printer Settings section.
  3. Tap Sync USPS Transaction Data or Sync Transaction Data. A series of messages appears on the screen, starting with "Preparing Transaction Data" followed by "Sending Transaction Data".
  4. Once the transactions are uploaded the message "Transaction Data Sent" appears.
    • If there are no more transactions to upload, the message "No Sync Required" appears.

Solution 2: Restart the device

If you are unable to manually upload the transactions, or if you receive the message "PB Commerce Cloud Not Found", restart the device.

  1. Unplug the power cord. The screen should turn off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
  4. Quickly tap and release the power button to turn the device back on.

Once the device is turned on again, wait 5 minutes, then upload the transactions manually.

If you need further assistance, please contact us.

UPDATED: 12 April 2022

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