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"No PSD" message on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

If the "No PSD" message appears on the display and the device will not function, disconnect your network connection, reboot the device, upload your data, and perform a postage refill.
Products affected: SendPro® C Auto, SendPro® C Lite, SendPro® C, SendPro®+

Issue

The device displays the "No PSD" message and will not function.

Cause

An internal component has malfunctioned.

Resolution

  1. Turn off the network connection.
    • For wired networks, unplug the Ethernet cable.
    • For Wi-Fi networks:
    1. Tap Settings.
      Settings icon
    2. Tap Wi-Fi.
    3. Tap the slider so that it moves to the off position.
  2. Reboot the device. 
    1. Unplug the power cord.
    2. Wait 30 seconds. The screen turns off after 10 seconds.
    3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
    4. Quickly tap and release the power button to turn the device back on.
  3. Reconnect the network cable or turn Wi-Fi back on.
  4. Upload your transactions.
    1. Tap Settings.
      Settings icon
    2. Scroll down to the Envelope Printer Settings section.
    3. Tap Sync Transaction Data.
  5. Perform a postage refill for your Print on Envelopes balance.
    1. Tap Print on Envelopes on the Home screen.
    2. Tap Postage Balance.
    3. Tap Refill Postage.
    4. Enter the amount of postage you wish to add to your device.
    5. Tap Refill Mail Postage. A message appears telling you your device is refilling postage.

If you need further assistance, please contact us.

UPDATED: 15 July 2022