"No Print Head Found" on the mailstation series

Solution 1: Try restarting your meter

1. Unplug your power cord from the back of your meter.
2. Wait one minute.
3. Plug your power cord back into your meter.

Solution 2: Reinstall the ink cartridge and print head

1. Press Menu.
2. Press Review (down), when the meter displays Use ink functions?, press Enter/Yes.
3. Press Review (down), when the meter displays Install new print head, press Enter/Yes.
4. Open the machine cover.
5. Remove the ink cartridge and set it aside.
6. Squeeze the latches holding the print head cover in place and lift the print head cover.

7. Remove the print head by pulling it out by one of the black tabs.
8. Reinstall the print head into the machine.
9. Close the print head guard until it clicks.
10. Reinstall the ink cartridge.
11. Close the ink cartridge latch, making sure that it is securely latched and stays down.
12. Close the machine cover.
13. When the meter displays the message IMPORTANT - Is print head/ink installed?, press Enter/Yes.
14. Insert your tape sheet or envelope to print a test pattern.  
15. When meter displays the message is test pattern OK?, select the appropriate option:
    • If the test pattern is good, without broken lines or smeared ink, press Enter/Yes.

• If the test pattern is bad, run the maintenance function:

 

1. Press Clear/Back.
2. When Use Ink Function? displays, press Enter/Yes.
3. Press Review (down) until the meter displays Clean Printer Nozzles?, press Enter/Yes.
4. The maintenance function runs.  Once complete, follow the prompts to run another test pattern. Repeat this function up to three times, if needed, to improve poor print quality.

Related articles

• Cleaning the print head
• Poor print quality or no printing